Earth Henna Merchant Policies

For Online Retail Customers

Satisfaction Guarantee

At Lakaye Studio/Earth Henna, we believe that customer service is the easiest thing in the world to provide. We want to make sure that your experience with our products and with our staff is the best it can be. So call us anytime you have a problem, and we will take care of your needs ASAP—whether it is sending a replacement kit or returning your money if you are not completely satisfied. We know that good word-of-mouth—about our products or our company—is the best advertising and key to being successful.

Privacy and Security

Maintaining the privacy of our customers is of the utmost importance to Lakaye Studio. Under no circumstances will we ever share your email address or personal information with third parties, or sell this information to other people or organizations. Be assured that all online transactions through our store involving credit cards and confidential customer payment information are secure.

Payment Types Accepted

When customers check out, we accept payment via Visa, MasterCard, American Express, and Discover credit cards, as well as PayPal.

Sales Tax

For customers who are residents of California, we collect 7.25% CA state sales tax on product+shipping; plus, where applicable, additional county, municipal, and local sales tax within the state of California.

Returns

If you are dissatisfied with your purchase for any reason, you may return it within 30 days of the purchase date. All shipping charges are nonrefundable.

Phone Orders

As of January 1, 2017, we no longer accept retail orders placed over the phone. You must place an order through our website or send us an email at [email protected].

Shipping

Free Shipping offers apply to retail sales through our website only. Contiguous US ONLY. Does NOT apply to wholesale or distributor customers.

Expedited Shipping

If you wish to add expedited shipping to your order, please complete your transaction and contact our shipping department at [email protected] with your order number. Additional shipping costs will be collected via a separate secure invoice.

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